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Shipping & Returns

Shipping Information

Our shipping rates are as follows:  $12.60+ gst for parcels up to 20kg

                                                                Parcels above this subject to courier calculation

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at:

Refund and Returns

Your satisfaction is our first priority at Pacific Telecommunication. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:




VIC 3072


And also include the following information:



For service

Call 03 9480 5700

Or email

To troubleshoot and /or arrange repairs